A sample of fixed-scope engagements. Client names omitted or generalised on request.
Three services, shared deploy pipeline anxiety. We defined canary steps, automatic halt conditions, and a single rollback owner per service.
Outcome: change-fail discussions moved from blame to metrics within one quarter.
Pager noise was teaching people to ignore alerts. We rewrote severity definitions, trimmed routes, and introduced a lightweight postmortem template.
Outcome: fewer night pages; postmortems actually produced tickets.
Inventory of dashboards and alerts across two cloud accounts. Retired unused boards; documented 11 signals with owners.
Outcome: on-call onboarding time dropped; war-room screen shared one source of truth.
Team wanted an internal platform. We facilitated a design review: what to centralise, what to leave to product squads, and a 90-day build list.
Outcome: avoided a six-month framework rewrite; shipped two high-leverage paved paths instead.
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